Calidad de vida laboral y síndrome de burnout en loscolaboradores del sector retail de Lima Metropolitana

The objective of this research is to know the relationship between quality of work life (QWL) and Burnout syndrome (BOS) in employees in the Retail sector of Metropoli-tan Lima. The type of research was descriptive correlational and the purpose was not experimental and transectional, in a non-probab...

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Bibliographic Details
Published inRevista de investigación en psicología Vol. 23; no. 2; pp. 67 - 82
Main Authors Loli P., Alejandro E, Navarro Vargas, Vladimir Illich, Garcés Ortiz, Claudia Rozana
Format Journal Article
LanguageSpanish
Published 2020
Subjects
BOS
CVL
empleados
employees
Lima
Peru
Perú
QWL
retail
SBO
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Summary:The objective of this research is to know the relationship between quality of work life (QWL) and Burnout syndrome (BOS) in employees in the Retail sector of Metropoli-tan Lima. The type of research was descriptive correlational and the purpose was not experimental and transectional, in a non-probabilistic and intentional sample of 129 the employee’s collaborations between men and women with a minimum of six months of experience in face to face contact with the client in the sale of Retail products. The results of our observation indicate that there is a significant and negative association between quality of work life and Burnout Syndrome. An analysis of the QWL with the dimensions of the BOS shows us that there is a significant and inverse relationship between quality of work life and overwhelming exhaustion and depersonalization; instead the association with personal development is significant and positive. La presente investigación tiene como objetivo conocer la relación entre la calidad de vida laboral (CVL) y el síndrome de burnout (SBO) en trabajadores del sector retail de Lima Metropolitana. El tipo de estudio fue descriptivo correlacional y el diseño no experimental y transeccional, en una muestra no probabilística e intencional de 129 colaboradores entre varones y mujeres con un mínimo de seis meses de experiencia en trato directo con el cliente en venta de productos al por menor. Los resultados de nuestros hallazgos indican que existe asociación significativa y negativa entre la calidad de vida laboral y el síndrome de burnout. Un análisis de la CVL con las dimensiones del SBO nos muestra que hay relación significati-va e inversa entre calidad de vida laboral y agotamiento emocional y despersonalización; en cambio la asociación con desarrollo personal es significativa y positiva.
ISSN:1560-909X