Microservices and Cloud-Native Platforms: Transforming the Insurance Industry

• Published in: European Journal of Computer Science and Information Technology Vol. 13; no. 50; pp. 34 - 44
• Main Author: Uppala, Indu Priya
• Format: Journal Article
• Language: English
• Published: 26.06.2025
• ISSN: 2054-0957; 2054-0965
• DOI: 10.37745/ejcsit.2013/vol13n503444

This comprehensive article examines the transformative impact of microservices and cloud-native architectures on the digital evolution of the insurance industry. The shift from monolithic systems to modular, independently deployable services represents a fundamental reimagining of core insurance technology infrastructure. It examines how this architectural transition enhances operational agility, system resilience, and market responsiveness across the insurance value chain. The article investigates the technological foundations of this transformation, including containerization through Docker and Kubernetes, and the implementation of DevOps practices with CI/CD pipelines. It highlights practical applications across policy administration, claims processing, and customer engagement functions, demonstrating tangible business benefits in each domain. Through examination of industry case studies and expert analyses, the article identifies how microservices architectures enable insurers to respond more effectively to competitive pressures, regulatory changes, and evolving customer expectations. It concludes by exploring emerging trends in insurance technology architecture and providing strategic guidance for organizations navigating this critical digital transformation journey.