Creşterea capacităţii administrative a Municipiului Iaşi prin introducerea şi menţinerea sistemului de management al calităţii ISO 9001

The current socioeconomic demands require deep reforms in the public administration in the Member States of the European Union. The reform strategies at the level of the local units have as main objective the identification of the measures to ensure modernisation of the public administration in orde...

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Bibliographic Details
Published inREVISTA ARS AEQUI no. 1; pp. 82 - 88
Main Authors Toma, Cristina, Stan, Mari Isabella
Format Journal Article
LanguageRomanian
Published Universul Juridic 2019
Universe of Law
Subjects
Civil Law
Law, Constitution, Jurisprudence
vocational trening
quality management
European funds
public administration
public services
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Summary:The current socioeconomic demands require deep reforms in the public administration in the Member States of the European Union. The reform strategies at the level of the local units have as main objective the identification of the measures to ensure modernisation of the public administration in order to optimise decision making, to improve the management of human resources, public finances, quality of the public services by promoting and introducing elements of quality management. Strengthening a public administration based on decision-making and citizen-oriented transparency is an ongoing process. Promotion and introduction of quality management elements in the public sector is achieved through public sector reform projects based on quality management standards. The objectives of this study are to identify the quality policies and their implementation at the level of the City of Iasi and to use in practice the quality management tools, while emphasising the need for permanent and timely adaptation of the local public administration services.
ISSN:1842-1059