Mediating effect of mobile banking trust on information and system quality

• Published in: Journal of Marketing and Consumer Behaviour in Emerging Markets Vol. 18; no. 1; pp. 1 - 13
• Main Author: Van Deventer, Marko
• Format: Journal Article
• Language: English
• Published: Wydawnictwo Naukowe Wydziału Zarządzania Uniwersytetu Warszawskiego 2024; University of Warsaw Faculty of Management Press
• Subjects: Business Economy / Management; Information quality; Mobile banking; System quality; Trust
• ISSN: 2449-6634; 2449-6634

In the context of mobile banking services, trust emerges as a pivotal factor influencing both the Sed vitae arcu. Aliquam erat volutpat. Praesent odio nisl, suscipit at, rhoncus sit amet, porttitor sit acceptance and utilisation of these services, significantly shaping customers’ confidence in their usage. amet, leo. Aenean hendrerit est. Etiam ac augue. Morbi tincidunt neque ut lacus. Duis vulputate cursus Existing literature proposes that trust operates as a mediator in the connection between customers’ orci. Mauris justo lorem, scelerisque sit amet, placerat sed, condimentum in, leo. Donec urna est, sem- perceptions of the quality of information and the overall system in mobile banking. per quis, auctor eget, ultrices in, purus. Etiam rutrum. Aliquam blandit dui a libero. Praesent tortor tor- This study aimed to investigate whether trust acts as a mediating variable in the relationship tor, bibendum vehicula, accumsan sed, adipiscing a, pede. Nullam et tortor. Suspendisse tempor leo between information and system quality within the mobile banking experiences of Generation Y quis nunc fringilla volutpat. Donec rutrum ullamcorper lorem. Nunc tincidunt sagittis augue. Quisque customers in the South African banking sector. Employing a descriptive research design, the study lacinia. Phasellus sollicitudin. distributed self-administered surveys to 334 participants who voluntarily took part in the research. The Mauris purus. Donec est nunc, ornare non, aliquet non, tempus vel, dolor. Integer sapien nibh, ege- findings of the study reveal that, within the sampled group, trust indeed serves as an intermediary stas ut, cursus sit amet, faucibus a, sapien. Vestibulum purus purus, elementum ac, luctus ullamcorper, factor between perceived information quality and the overall system quality in the realm of mobile ornare vitae, massa. Nullam posuere sem ut mauris. Nullam velit. Quisque sodales. Donec suscipit su- banking. This insight holds significant implications for comprehending customer behaviour, elevating scipit erat. Nam blandit. Praesent congue lorem non dolor. Maecenas vitae erat. Ut ac purus vel purus the user experience, addressing perceived risks, and guiding strategic decision-making within the dapibus gravida. dynamic landscape of the mobile banking industry. Understanding the mediating role of trust enriches Nullam lorem sapien, tempus ac, fringilla at, elementum sed, purus. Duis molestie pede. Vivamus the understanding of the complex dynamics involved in customer perceptions and interactions with quis odio sit amet libero sodales tincidunt. Nam sit amet metus vitae lectus ullamcorper dignissim. Su- mobile banking services, offering valuable insights for industry stakeholders aiming to optimise their spendisse leo. Praesent turpis justo, aliquet ac, accumsan vel, posuere quis, pede. Morbi pretium lacus. services and strategies.