From Robotic Process Automation to Intelligent Process Automation Emerging Trends

• Published in: Business Process Management: Blockchain and Robotic Process Automation Forum pp. 215 - 228
• Main Authors: Chakraborti, Tathagata, Isahagian, Vatche, Khalaf, Rania, Khazaeni, Yasaman, Muthusamy, Vinod, Rizk, Yara, Unuvar, Merve
• Format: Book Chapter
• Language: English
• Published: Cham Springer International Publishing 2020
• Series: Lecture Notes in Business Information Processing
• Subjects: Artificial intelligence; Intelligent Process Automation; Robotic Process Automation
• ISBN: 9783030587789; 3030587789
• ISSN: 1865-1348; 1865-1356
• DOI: 10.1007/978-3-030-58779-6_15

In this survey, we study how recent advances in machine intelligence are disrupting the world of business processes. Over the last decade, there has been steady progress towards the automation of business processes under the umbrella of “robotic process automation” (RPA). However, we are currently at an inflection point in this evolution, as a new paradigm called “Intelligent Process Automation” (IPA) emerges, bringing machine learning (ML) and artificial intelligence (AI) technologies to bear in order to improve business process outcomes. The purpose of this paper is to provide a survey of this emerging theme and identify key open research challenges at the intersection of AI and business processes. We hope that this emerging theme will spark engaging conversations at the RPA Forum.