When Technology Supports Urban Mobility: Improvements for Mobile Applications Based on a UX Evaluation

The development of applications that helps urban mobility has been pushed by the increase of processing capacity and miniaturization of the mobile device as well as the improvement of speed and availability of Internet. Such applications can support users in several activities such as tracing routes...

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Bibliographic Details
Published inHuman-Computer Interaction. Interaction Contexts pp. 111 - 130
Main Authors Almeida, Rodrigo L. A., Mesquita, Lana B., Carvalho, Rainara M., Andrade, Rossana M. C.
Format Book Chapter
LanguageEnglish
Published Cham Springer International Publishing
SeriesLecture Notes in Computer Science
Subjects
Evaluation methods
Mobile applications
Urban mobility
Usability
User experience
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Summary:The development of applications that helps urban mobility has been pushed by the increase of processing capacity and miniaturization of the mobile device as well as the improvement of speed and availability of Internet. Such applications can support users in several activities such as tracing routes and searching for addresses. In this scenario, this work aims to: (i) understand how users use urban mobility applications; (ii) evaluate the quality of interaction and interface into real applications called “Waze” and “Meu Ônibus”; and (iii) improve the applications based on the results of the evaluations. Moreover, this study also suggests a set of recommendations for urban mobility applications in developing countries like Brazil.
Bibliography:R.L.A. Almeida—Scholarship (MDCC/DC/UFC) sponsored by FCPC. L.B. Mesquita—Scholarship (MDCC/DC/UFC) sponsored by FUNCAP. R.M.C. Andrade—Researcher scholarship - DT Level 2, sponsored by CNPq.
ISBN:3319580760
9783319580760
ISSN:0302-9743
1611-3349
DOI:10.1007/978-3-319-58077-7_10