Sociotechnical Trust: An Architectural Approach

Current approaches in sociotechnical systems consider trust to be either cognitive—referring to actors’ mental models of each other—or technical—referring to an actor’s trust of a technical artifact. In this paper, we take a more expansive view of trust: in addition to the cognitive, we also conside...

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Bibliographic Details
Published inConceptual Modeling – ER 2011 pp. 104 - 117
Main Authors Chopra, Amit K., Paja, Elda, Giorgini, Paolo
Format Book Chapter
LanguageEnglish
Published Berlin, Heidelberg Springer Berlin Heidelberg
SeriesLecture Notes in Computer Science
Subjects
Multiagent System
Prospective Participant
Social Trust
Technical Trust
Trust Relationship
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Summary:Current approaches in sociotechnical systems consider trust to be either cognitive—referring to actors’ mental models of each other—or technical—referring to an actor’s trust of a technical artifact. In this paper, we take a more expansive view of trust: in addition to the cognitive, we also consider trust in the architectural sense. Broadly, architectural trust applies at the level of roles. Our principal claim is that sociotechnical systems are essentially specified in terms of architectural trust. Whereas previous work has considered dependencies between actors as a fundamental social relation, we claim that no dependency can exist without the corresponding architectural trust.
ISBN:9783642246050
3642246052
ISSN:0302-9743
1611-3349
DOI:10.1007/978-3-642-24606-7_9