Put rude client behavior on hold

There are a few solutions to keep cellphone conversations out of exam rooms. The obvious first step: Post signs asking clients to turn off their cellphones. Confiscation could be your next course of action. Alternately, when you enter a room and find your client talking on her phone or she answers a...

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Bibliographic Details
Published inVeterinary economics Vol. 53; no. 7; p. 40
Main Author Heath, Melody
Format Journal Article
LanguageEnglish
Published North Olmsted MultiMedia Healthcare Inc 01.07.2012
Subjects
Cellular telephones
Customer relations
Etiquette
Verbal communication
Veterinarians
United States > US
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Summary:There are a few solutions to keep cellphone conversations out of exam rooms. The obvious first step: Post signs asking clients to turn off their cellphones. Confiscation could be your next course of action. Alternately, when you enter a room and find your client talking on her phone or she answers a call in your presence, hand the client a card with printed instructions to call the front desk when she becomes available. The opposite approach is to exit the exam room and ask your receptionist to call the client. To get customers' attention quickly, remove the pet from the room and head for "the back." Most pet owners become curious or concerned and will emerge from the room momentarily. A more business-savvy option is to have clients sign a waiver stating that if they choose to use their cellphones during their allotted appointment, they will continue to be charged appropriately for the doctor's time.
ISSN:0042-4862
2150-7392