La comunicación como agente dinamizador de los factores de calidad empresarial

The objective of this article was to analyze communication as an active force and its relationship with quality factors from four perspectives such as: leadership, satisfaction of internal clients' needs, incentives and sanctions, institutional horizon and continuous improvement. The main resul...

Full description

Saved in:
Bibliographic Details
Published inRISTI : Revista Ibérica de Sistemas e Tecnologias de Informação no. E16; pp. 257 - 269
Main Authors Chamba-Rueda, Laura Magali, Gómez, Ángel Higuerey, Pardo-Cueva, Mariuxi
Format Journal Article
LanguageSpanish
Published Lousada Associação Ibérica de Sistemas e Tecnologias de Informacao 01.11.2018
Subjects
Communication
Continuous improvement
Corporate culture
Incentives
Labor economics
Leadership
Productivity
Quality management
Total quality
Online AccessGet full text

Cover

More Information
Summary:The objective of this article was to analyze communication as an active force and its relationship with quality factors from four perspectives such as: leadership, satisfaction of internal clients' needs, incentives and sanctions, institutional horizon and continuous improvement. The main results showed that the descending communication is the one that predominates in the population under study; In addition, there is a difference between companies that use different communication channels and quality factors related to the satisfaction of needs and incentives and penalties. Adoption of quality management practices: an investigation of its relationship with labor productivity for laborintensive manufacturing companies. Quality factors and their impact on the business performance in the ecuadorian manufacturing sector-Loja.
ISSN:1646-9895