Relación entre Gestión del Conocimiento y Calidad en las empresas del sector industrial de Ecuador

Palabras-clave: gestión del conocimiento; gestión de calidad; sector industrial Abstract: This research aims to analyze the relationship between knowledge management and quality, in Ecuador's industrial sector. The importance is that quality management can contribute to continuous improvement i...

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Published inRISTI : Revista Ibérica de Sistemas e Tecnologias de Informação no. E25; pp. 336 - 347
Main Authors Rueda, Laura Magali-Chamba, Cueva, Mariuxi-Pardo, Gómez, Ángel Higuerey, Ordoñez, Jaime Efrén Chillogallo
Format Journal Article
LanguageSpanish
Published Lousada Associação Ibérica de Sistemas e Tecnologias de Informacao 01.01.2020
Subjects
Continuous improvement
Knowledge management
Quality management
Ecuador
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Summary:Palabras-clave: gestión del conocimiento; gestión de calidad; sector industrial Abstract: This research aims to analyze the relationship between knowledge management and quality, in Ecuador's industrial sector. The importance is that quality management can contribute to continuous improvement in knowledge management according to the dimensions: creation, storage, transfer, application and use of knowledge. The results show that quality management practices enhance the creation and transfer of knowledge through the efficient implementation of processes. Keywords: knowledge management; quality management; industrial sector. 1.Introducción Algunas investigaciones sostienen que hay una relación directa entre la gestión de la calidad total (TQM) y conocimiento (KM) (Iqbal, A. and Asrar-ul-Haq, M., 2017), su administración eficiente puede facilitar la creación de estrategias innovadoras para el sector público o privado (Choi y Lee, 2002; Chen y Jong, 2015; Garrido-Moreno, Lockett, y García-Morales, 2014), cuyos resultados se visualizan en la mejora del desempeño organizacional.
ISSN:1646-9895