Electronic Customer Relationship Management Usability Model: Improving the Usability of eCRM Systems in Jordan

Electronic Customer Relationship Management systems are considered very important for business to compete in this vital environment. However, one of the main problems that faces organizations is how to design and develop a usable applications. This paper suggests a usability model to help organizati...

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Bibliographic Details
Published inInternational journal of computer science issues Vol. 10; no. 2; p. 72
Main Author Harfoushi, Osama K
Format Journal Article
LanguageEnglish
Published Mahebourg International Journal of Computer Science Issues (IJCSI) 01.03.2013
Subjects
Business
Computer science
Computer simulation
Design engineering
Electronics
Management
Management systems
Mathematical models
Organizations
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Summary:Electronic Customer Relationship Management systems are considered very important for business to compete in this vital environment. However, one of the main problems that faces organizations is how to design and develop a usable applications. This paper suggests a usability model to help organization to employ high usable eCRM systems. Keywords: eCRM, Usability, Model, Jordan
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
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ISSN:1694-0814
1694-0784