Modelling of Software Agents in Knowledge-Based Organisations. Analysis of Proposed Research Tools

• Published in: Information Technology for Management Vol. 243; pp. 91 - 108
• Main Authors: Żytniewski, Mariusz, Sołtysik, Andrzej, Sołtysik-Piorunkiewicz, Anna, Kopka, Bartosz
• Format: Book Chapter
• Language: English
• Published: Switzerland Springer International Publishing AG 2016; Springer International Publishing
• Series: Lecture Notes in Business Information Processing
• Subjects: Agent societies; Information retrieval; Knowledge management; Knowledge-based organization; Software agent; Usability
• ISBN: 9783319305271; 3319305271
• ISSN: 1865-1348; 1865-1356
• DOI: 10.1007/978-3-319-30528-8_6

The development of the theory of multi-agent systems in the area of their use to support an organisation can be examined in the context of supporting the performance of business processes and knowledge management processes that take place in modern organisations, in particular knowledge-based organisations. Agent technologies created in this area can be considered in categories of software agent societies, where a multi-agent solution is supported by mechanisms for analysing behaviour of such a system. The aim of this paper is to analyse research methodology and scientific tools developed during the three last years by a team of researchers in the specified field. The paper presents theoretical issues connected with the use of knowledge management systems in organisations, partial results of interviews with developers of agent solutions in Poland, a proposal of a methodology for designing agent societies, elements of a developed prototype of an agent solution, findings of qualitative research in the area of usability of software agents and assessments of multi-agent systems supporting knowledge management.