The Construction and Measurement of an Online Learning Evaluation System Based on ACSI Mode

• Published in: Learning Technologies and Systems Vol. 12511; pp. 294 - 305
• Main Authors: Han, Chunmei, Zhang, Yuzhuo, Yang, Hongji, Yu, Lu, Zhang, Lei
• Format: Book Chapter
• Language: English
• Published: Switzerland Springer International Publishing AG 2021; Springer International Publishing
• Series: Lecture Notes in Computer Science
• Subjects: ACSI model; E-learning; Learning evaluation; Perceived performance

Affected by the COVID-19 outbreak, most of Chinese universities have made the transition to online learning. Based on the American Customer Satisfaction Index (ACSI) Model, theoretical model of factors influencing online learning is constructed from the perspective of learners, which contained learn...