The Construction and Measurement of an Online Learning Evaluation System Based on ACSI Mode

Affected by the COVID-19 outbreak, most of Chinese universities have made the transition to online learning. Based on the American Customer Satisfaction Index (ACSI) Model, theoretical model of factors influencing online learning is constructed from the perspective of learners, which contained learn...

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Bibliographic Details
Published inLearning Technologies and Systems Vol. 12511; pp. 294 - 305
Main Authors Han, Chunmei, Zhang, Yuzhuo, Yang, Hongji, Yu, Lu, Zhang, Lei
Format Book Chapter
LanguageEnglish
Published Switzerland Springer International Publishing AG 2021
Springer International Publishing
SeriesLecture Notes in Computer Science
Subjects
ACSI model
E-learning
Learning evaluation
Perceived performance
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Summary:Affected by the COVID-19 outbreak, most of Chinese universities have made the transition to online learning. Based on the American Customer Satisfaction Index (ACSI) Model, theoretical model of factors influencing online learning is constructed from the perspective of learners, which contained learner quality, instructor quality, technical system and educational system quality, perceived interaction and online perceived performance. Main findings include: (i) Learner quality has great predictive effect on online learning performance; (ii) Technical system and educational system quality is an important factor in predicting Online Learning effectiveness; and (iii) The predictiveness of perceived interaction and instructor quality is not strong.
ISBN:303066905X
9783030669058
ISSN:0302-9743
1611-3349
DOI:10.1007/978-3-030-66906-5_28