Knowledge Maps: Locating and Acquiring Expert Advice

This chapter focuses on knowledge mapping technology. First, it examines the concept and types of knowledge maps. Then it reports the development effort and results of an empirical examination of the usefulness of a competency map in locating and acquiring expert knowledge to support decision-making...

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Bibliographic Details
Published inKnowledge Management Vol. 2; pp. 73 - 88
Main Author Meliha Handzic
Format Book Chapter
LanguageEnglish
Published Singapore World Scientific Publishing Company 2005
WORLD SCIENTIFIC
Subjects
Knowledge management
Knowledge-based systems / expert systems
Part II Codification Technologies: Supporting Knowledge Storage and Finding
Online AccessGet full text
ISBN9812560246
9789812560247
9814481904
9789812567123
9789814481908
9812567127
DOI10.1142/9789812567123_0005

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Summary:This chapter focuses on knowledge mapping technology. First, it examines the concept and types of knowledge maps. Then it reports the development effort and results of an empirical examination of the usefulness of a competency map in locating and acquiring expert knowledge to support decision-making. Results indicate that the expert competency map was quite useful in enhancing user's knowledge of the decision task and led to improved decision performance. Subjects tended to perform significantly better with the map irrespective of expert group, but needed less time to do the task with a group of similar experts.
ISBN:9812560246
9789812560247
9814481904
9789812567123
9789814481908
9812567127
DOI:10.1142/9789812567123_0005