Using LibQUAL+™ to improve services to libraries: A report on academic libraries of Iran experience

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Bibliographic Details
Published inElectronic library Vol. 28; no. 4; pp. 568 - 579
Main Authors ASEMI, Asefeh, KAZEMPOUR, Zahra, HASAN ASHRAFI RIZI
Format Journal Article
LanguageEnglish
Published Bingley Emerald 2010
Subjects
Exact sciences and technology
Information and communication sciences
Information science. Documentation
Library and information science. General aspects
Sciences and techniques of general use
Use and user studies. Information needs
Customer services quality
User service
Iran
Customer satisfaction
Use study
University library
Service quality
Academic libraries
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ISSN:0264-0473
1758-616X
DOI:10.1108/02640471011065382