Internet of Things for Reducing Commercial Losses from Incorrect Activities of Personnel

• Published in: High-Performance Computing Systems and Technologies in Scientific Research, Automation of Control and Production Vol. 1526; pp. 287 - 296
• Main Authors: Andrianova, Elena, Gabrielyan, Gayk, Isaeva, Irina
• Format: Book Chapter
• Language: English
• Published: Switzerland Springer International Publishing AG 2022; Springer International Publishing
• Series: Communications in Computer and Information Science
• Subjects: Business processes; ERP; Human factor engineering; Incorrect activities of personnel; Internet of Things
• ISBN: 303094140X; 9783030941406
• ISSN: 1865-0929; 1865-0937
• DOI: 10.1007/978-3-030-94141-3_23

Examples of using the Internet of Things in ERP systems to reduce commercial losses from incorrect activities of personnel are considered. The classification of business processes to reduce commercial losses from incorrect activities of personnel using the Internet of Things is given. Methods are proposed: exclusion of the human factor in the implementation of business processes using the Internet of Things, human factor management and a combination of both methods. It is noted that the risks associated with incorrect actions of the personnel are recognized as the main risks in the company’s activities. The proposed classification of business processes in terms of reducing commercial losses from incorrect activities of personnel on the basis of the Internet of Things makes it possible to determine business processes that require control of incorrect actions of personnel. The application of the developed methods based on the Internet of Things for each selected category of business processes provides an opportunity to minimize potential losses.