Seamless service line management

Memorial Hermann Health System of Houston executed a systemwide service line management model in response to the competitive pace and intensity of the market. The steps the health system took to develop and implement this model include: Recognize the burning platform. Evaluate internal readiness. In...

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Bibliographic Details
Published inHealthcare financial management Vol. 62; no. 5; pp. 70 - 75
Main Authors Nugent, Mike, Nolan, Kevin C, Brown, Frank, Rogers, Stephanie
Format Journal Article
LanguageEnglish
Published United States Healthcare Financial Management Association 01.05.2008
Subjects
Capital investments
Customer services
Delivery of Health Care - economics
Delivery of Health Care - organization & administration
Economic Competition - organization & administration
Efficiency, Organizational
Health administration
Hospitals
Leadership
Market shares
Market strategy
Neurosciences
Oncology
Optimization
Organizational Case Studies
Product Line Management - organization & administration
Recruitment
Success
Teams
Texas
Trends
Texas
United States > US
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Summary:Memorial Hermann Health System of Houston executed a systemwide service line management model in response to the competitive pace and intensity of the market. The steps the health system took to develop and implement this model include: Recognize the burning platform. Evaluate internal readiness. Invest in early wins. Build the management model. Create a service line mantra that guides all service line initiatives.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
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ISSN:0735-0732