Satisfaction of professionals taking part in a project of telemonitoring in-home patients with chronic diseases (TELBIL-A project)

• Published in: Revista de calidad asistencial Vol. 28; no. 6; pp. 361 - 369
• Main Authors: Martín-Lesende, I, Recalde-Polo, E, Reviriego Rodrigo, E
• Format: Journal Article
• Language: Spanish
• Published: Spain 01.11.2013
• Subjects: Adult; Chronic Disease; Cross-Sectional Studies; General Practice; Home Care Services; Humans; Job Satisfaction; Middle Aged; Nursing; Primary Health Care; Surveys and Questionnaires; Telemetry; Telemedicina; Atención primaria; Personal satisfaction; Telemedicine; Questionnaires; Encuesta; Satisfacción; Primary care
• ISSN: 1887-1364
• DOI: 10.1016/j.cali.2013.07.003

To analyze, through an on-line survey, the satisfaction of professionals (nurses/general practitioners) taking part in a project of telemonitoring in-home patients with chronic diseases (heart failure and/or pulmonary disease) with ≥2 hospital admissions in the last year (TELBIL-A project). An on-line questionnaire designed by the researchers (using «easy survey» application) was sent to professionals' email. It consisted of several items to assess satisfaction (Likert scale from 1-strongly disagree, negative appreciation- to 5- strongly agree, positive appreciation-), age, number of years working in Primary Care, and an open question for comments. Data were analyzed using SPSS 18.0. We received responses from 50 out of 55 professionals (90.9%), of whom 94% were female, and 68% aged ≥40 years, with 90% working >5 years in Primary Care. They chose in 86% answer 4 or 5 for the item on overall satisfaction with the project, with the average score being 4.4. The means for the rest of questions were: 3.8 for interference with other professional daily tasks, 4.5 appreciating advantages in the management of patients, 4.2 for the feeling that patients are more involved in their own care, 3.9 for technological aspects, and 4.3 for recommending to a friend/relative. The study explores one aspect, satisfaction with the project, which is critical because of the association with the correct compliance and developing of the intervention. We found a high satisfaction of professionals involved with the TELBIL-A project.