IDENTIFYING INFORMATION QUALITY DIMENSIONS THAT AFFECT CUSTOMERS SATISFACTION OF E-BANKING SERVICES

Information quality has been evidenced to be significantly related with the use of the system in prior empirical study particularly in the e-commerce systems. However, contended that while the importance of information quality is indisputable, it is a subject that is under-explored. Therefore, this...

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Bibliographic Details
Published inJournal of Theoretical and Applied Information Technology Vol. 82; no. 1; p. 122
Main Author Ayyash, Mohannad Moufeed
Format Journal Article
LanguageEnglish
Published Islamabad Journal of Theoretical and Applied Information 01.12.2015
Subjects
Customer satisfaction
Electronic commerce
Information systems
Information technology
Internet
Online banking
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Summary:Information quality has been evidenced to be significantly related with the use of the system in prior empirical study particularly in the e-commerce systems. However, contended that while the importance of information quality is indisputable, it is a subject that is under-explored. Therefore, this study is an attempt to determine the dimensions of information quality that influences customer satisfaction of services provided by e-banking, and to propose an information quality model for customer satisfaction. This study proposed a model on the basis of the information system success model and based on such model, the researcher highlighted general information quality dimensions that influence customer satisfaction of services provided by e-banking.
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ISSN:1817-3195