Transferable Quality assurance Practices in the World Industry

• Published in: Periodica polytechnica. Mechanical engineering - Mas̆inostroenie Vol. 43; no. 2; pp. 81 - 87
• Main Author: Jozsa, Peter
• Format: Journal Article
• Language: English
• Published: Budapest Periodica Polytechnica, Budapest University of Technology and Economics 1999
• Subjects: Industry; International trade; Statistical methods; Supervisory personnel; Technology transfer; Total quality management
• ISSN: 0324-6051; 1587-379X

The key issue in quality management is to learn from the mistakes andsuccesses of peer companies: toeffectively transfer quality assurance practices that are stronglycorrelated with commercial success.Experience suggests that although a number of different quality assurancemethods and philosophies arein existence (ISO 9000, MBNQA and TQM being the most popular ones),achievements are notcorrelated with the applied methods, but with the implementation of themethod.This paper reviews the available literature of quality assurance transferand discusses the preliminaryresults of an international survey undertaken on the topic of internationaltechnology transfer of qualityassurance, with focus on Hungarian companies that have successfullyimplemented QA methods basedon experiences of their foreign partner companies. Special attention isgiven to identifying quality relatedfactors in QA programs that are related to successful implementation at asignificant statistical level.Short description of the questionnaire and applied statistical methods arediscussed in the paper.Methodology: This paper is based on 362 returned questionnaires fromcompanies world wide (of which47 companies are located in Hungary) and 87 deep follow-up interviews withmanagers in charge ofquality assurance programs. Any information published in this paper willonly present this data inaggregate form and will not identify any participating individual ororganization.