Primary care trusts. Cut to the quick

A change management programme set up by a primary care trust has resulted in most of its general practices offering patients appointments within 24 hours. A range of outreach clinics in general practices have increased outpatient capacity and achieved high attendance rates. All practices receive inf...

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Bibliographic Details
Published inThe Health service journal Vol. 111; no. 5775; p. 24
Main Authors Hill, L, Rutter, I
Format Journal Article
LanguageEnglish
Published England 04.10.2001
Subjects
Benchmarking
Cost Allocation
Hospitals, Public - utilization
Humans
Primary Health Care - organization & administration
Primary Health Care - standards
Referral and Consultation - organization & administration
State Medicine - organization & administration
Total Quality Management - methods
United Kingdom
Waiting Lists
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Summary:A change management programme set up by a primary care trust has resulted in most of its general practices offering patients appointments within 24 hours. A range of outreach clinics in general practices have increased outpatient capacity and achieved high attendance rates. All practices receive information on their referral rates. The PCT has used a private hospital for patients waiting more than 13 weeks for orthopaedic operations.
ISSN:0952-2271