Chatbots Evolution in Healthcare: A Systematic Literature Review

The use of Artificial Intelligence (AI) technology is rapidly expanding across various fields, with chatbots emerging as conversational agents that provide virtual assistance. This paper presents a systematic review that examines the application of chatbots in the healthcare domain. The review aims...

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Bibliographic Details
Published inEngineering letters Vol. 32; no. 4; p. 889
Main Authors Zerouani, Hajar, Haqiq, Abdelhay, Bounabat, Bouchaib
Format Journal Article
LanguageEnglish
Published Hong Kong International Association of Engineers 01.04.2024
Subjects
Agents (artificial intelligence)
Artificial intelligence
Chatbots
Evolution
Health care
Literature reviews
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Summary:The use of Artificial Intelligence (AI) technology is rapidly expanding across various fields, with chatbots emerging as conversational agents that provide virtual assistance. This paper presents a systematic review that examines the application of chatbots in the healthcare domain. The review aims to explore the evolution of this technology in terms of its demographic and temporal aspects trough out the past years, identify challenges faced, and investigate the factors contributing to successful chatbot implementation in the medical field. To achieve these objectives, a selection of 56 relevant articles from academic databases were analyzed. The findings from this review will provide a comprehensive insight into the utilization of chatbots in healthcare, shedding light on their potential benefits and limitations.
ISSN:1816-093X
1816-0948