Chatbots Evolution in Healthcare: A Systematic Literature Review
The use of Artificial Intelligence (AI) technology is rapidly expanding across various fields, with chatbots emerging as conversational agents that provide virtual assistance. This paper presents a systematic review that examines the application of chatbots in the healthcare domain. The review aims...
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Published in | Engineering letters Vol. 32; no. 4; p. 889 |
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Main Authors | , , |
Format | Journal Article |
Language | English |
Published |
Hong Kong
International Association of Engineers
01.04.2024
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Subjects | |
Online Access | Get full text |
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Summary: | The use of Artificial Intelligence (AI) technology is rapidly expanding across various fields, with chatbots emerging as conversational agents that provide virtual assistance. This paper presents a systematic review that examines the application of chatbots in the healthcare domain. The review aims to explore the evolution of this technology in terms of its demographic and temporal aspects trough out the past years, identify challenges faced, and investigate the factors contributing to successful chatbot implementation in the medical field. To achieve these objectives, a selection of 56 relevant articles from academic databases were analyzed. The findings from this review will provide a comprehensive insight into the utilization of chatbots in healthcare, shedding light on their potential benefits and limitations. |
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ISSN: | 1816-093X 1816-0948 |