THE EFFECTS OF REGULATION (EU) No 524/2013

The number of internet users is increasing significantly every year. Accordingly, every year the percentage of online shopping is increasing, however, the increase in cross-border online shopping is notably lower. As the main reason, consumers name the fear of disputes arising in relations with trad...

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Bibliographic Details
Published inEconomic and Social Development: Book of Proceedings pp. 326 - 336
Main Author Vogrinc, Neza Pogorelcnik
Format Conference Proceeding
LanguageEnglish
Published Varazdin Varazdin Development and Entrepreneurship Agency (VADEA) 29.06.2017
Subjects
Alternative dispute resolution
Complaints
Consumers
Costs
Councils
Court decisions
Disputes
Economic development
Economic growth
Economics
Electronic commerce
Enforcement
Internet
Jurisdiction
On-line systems
Parliaments
Shopping
Translations
Trends
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Summary:The number of internet users is increasing significantly every year. Accordingly, every year the percentage of online shopping is increasing, however, the increase in cross-border online shopping is notably lower. As the main reason, consumers name the fear of disputes arising in relations with traders from other countries and problems related to resolving such disputes. As one of the solutions to encourage people to engage in cross-border online shopping, and consequently to indirectly accelerate economic growth, the European Union adopted Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, by which an online dispute resolution platform was established. It connects various national alternative dispute resolution entities, which the consumer can choose from among when initiating an online dispute resolution procedure against the trader. These online procedures are supposed to be easy for the parties to participate in, quick, and cheap. In addition, the platform even provides for the electronic translation of the documents exchanged between the parties in the procedure. But will the new online dispute resolution system really work as envisaged? Will its benefits result in a surge in online cross-border shopping that will help boost the economy of the European Union? The paper presents the major features of the new online dispute resolution system and points out the parts of the Regulation that have the potential to go wrong when (massively) used in practice: the trader's right to a court, the expenses of the official translations, and the possibility of cross-border recognition and enforcement of final decisions, to name just a few.
ISSN:1849-6903
1849-6903