치과위생사의 직무수행능력이 정서적 노동평가에 미치는 영향

• Published in: Han'guk Ch'iwisaeng Hakhoe chi Vol. 16; no. 6; pp. 835 - 847
• Main Authors: 이종렬, Jong-ryol Lee, 배수명, Soo-myoung Bae, 김혜진, Hye-jin Kim
• Format: Journal Article
• Language: Korean
• Published: 한국치위생학회 31.12.2016
• Subjects: Dental hygienists; Emotional labor evaluation; Job performance; 정서적 노동; 직무수행능력; 치과위생사; 치의학
• ISSN: 2287-1705; 2288-2294
• DOI: 10.13065/jksdh.2016.16.06.835

Objectives: The purpose of the study was to investigate the influences of job performance of dental hygienists on emotional labor evaluation. Methods: A self-administered questionnaire was completed by 203 dental hygienists working at dental hospitals and clinics in Gyeongnam and Busan from May 2014 and March 2015. The study instruments comprised general characteristics of the subjects (9 items), job performance competency (44 items), and emotional labor evaluation (29 items) by Likert 5 point scale. Data were analyzed by SPSS 21.0 program and AMOS 18.0 program. Results: Those who had turnover intention showed higher scores in the dental treatment cooperation category and overall job performance than those who had not. Higher job performance was shown in those who had more work experience and higher salary. The scores of emotional labor evaluation were higher in the group of higher salary and team and department leaders. The job performance had a significant impact of the emotional labor evaluation. Conclusions: The job performance of dental hygienists had a significant influence on the emotional labor evaluation. Psychologic stress by work caused the dental hygienists to have depression and lower quality of life.