어린이집 품질 제고를 위한 핵심 평가지표 도출: DEMATEL 기법을 이용하여

• Published in: 品質經營學會誌 Vol. 47; no. 4; pp. 767 - 781
• Main Authors: 박영선, Park Youngsun
• Format: Journal Article
• Language: Korean
• Published: 한국품질경영학회 31.12.2019
• Subjects: DEMATEL; Key Evaluation Indicator; Quality of Daycare Center; 학제간연구; DEMATEL; Key Evaluation Indicator; Quality of Daycare Center
• ISSN: 1229-1889; 2287-9005
• DOI: 10.7469/JKSQM.2019.47.4.767

Purpose: The purpose of this study is to derive key evaluation indicators to improve the quality of daycare centers by identifying the relationships among the 18 evaluation indicators of the daycare evaluation system using the DEMATEL technique. Methods: In this study, the questionnaires are completed by 17 daycare center directors who have received accreditation of daycare center. They are requested to consider the level of direct influence between two evaluation indicators. A DEMATEL analysis was conducted based on the survey results. Results: The result of the study shows that the most important indicators of daycare center quality are directors leadership, institutional operations and professionalism of staff. Among evaluation areas, educational childcare curriculum & interactions is affected by all areas, and staff area affect all areas. Conclusion: The evaluation areas and indicators of the daycare center are judged to be well-balanced. It is expected that the findings of the key evaluation indicators that should be prioritized among the evaluation indicators will be helpful to those preparing for the evaluation of the daycare center.