SIPOC 개념을 활용한 성과지표 개발 모델

Purpose: In this study, we suggest the systematic and comprehensive model to develop PI(Performance Indicators) of the organization or the process. Methods: The model is developed theoretically by using SIPOC(Supplier, Input, Process, Output, Customer) approach which is a tool to analyze the process...

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Bibliographic Details
Published in品質經營學會誌 Vol. 40; no. 3; pp. 394 - 405
Main Authors 정규석, Kyu Suk Chung, 윤상운, Sang Un Yun
Format Journal Article
LanguageKorean
Published 한국품질경영학회 30.09.2012
Subjects
KPI
Outcome
PI
QCD
SIPOC
학제간연구
PI
SIPOC
QCD
KPI
Outcome
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Summary:Purpose: In this study, we suggest the systematic and comprehensive model to develop PI(Performance Indicators) of the organization or the process. Methods: The model is developed theoretically by using SIPOC(Supplier, Input, Process, Output, Customer) approach which is a tool to analyze the process and is compared with existing models to develop PI or KPI(key performance indicators); financial indicators, BSC, IPOO(input, process, output, outcome), traditional QCD (quality, cost, delivery), and IOS(input, output system). Results: The model provides more systematic method to develop PI and more comprehensive set of PI pools for all kinds of hierarchical levels of process than any other models to develop PI or KPI. Conclusion: This model will provide useful tools for the managers and the organizations who wish to develop PI.
Bibliography:The Korean Society for Quality Management
KISTI1.1003/JNL.JAKO201229664766134
G704-000306.2012.40.3.005
ISSN:1229-1889
2287-9005
DOI:10.7469/JKSQM.2012.40.3.394