비정상상황에 대한 항공교통관제사의 개인 및 팀 차원의 대응이 조직효과성에 미치는 영향 연구 : 인지전략 구성요인을 중심으로

• Published in: 한국항공운항학회지 Vol. 26; no. 1; pp. 10 - 24
• Main Authors: 전종덕, 이남령, 이진숙, 박성식, Jeon, Jong-Duk, Lee, Nam-Ryung, Lee, Jin-Sook, Park, Sung-Sik
• Format: Journal Article
• Language: Korean
• Published: 한국항공운항학회 01.03.2018
• Subjects: 항공우주공학
• ISSN: 1225-9705; 2466-1791
• DOI: 10.12985/ksaa.2018.26.1.010

This paper tried to analyze the response of air traffic controller(ATC) against abnormal situations using survey based on cognitive strategies suggested by Malakis et al.(2010). The survey designed to empirically analyze the effect of the cognitive strategy factors on organizational effectiveness. The main purpose of this research was as follows: First, it was analyzed both the individual-scale and team-scale factors which constructed the cognitive strategy against abnormal situations. Secondly, how seriously impact the ATC's cognitive strategies on their organizational effectiveness. The organizational effectiveness was divided into such two latent variables as job absorption and job satisfaction. According to the a analysis, it was proven that premeditated act of ATC had a positive significant effect on team-scale cognitive strategies such as teamwork, communication and error management. Moreover, it was found out the team-scale cognitive strategies had also a positive significant effect on job absorption. On the other hands, individual-scale cognitive strategies had no or negative effect on job absorption. Job absorption was proven to have a significant effect on job satisfaction of ATC.