Impact of Tweets on Box Office Revenue: Focusing on When Tweets are Written

• Published in: ETRI journal Vol. 36; no. 4; pp. 581 - 590
• Main Authors: Baek, Hyunmi, Ahn, Joongho, Oh, Sehwan
• Format: Journal Article
• Language: Korean
• Published: 한국전자통신연구원 30.08.2014; ETRI
• Subjects: Expectation Confirmation Theory; Tweet; ECT; Twitter; social media; electronic word of mouth; eWOM
• ISSN: 1225-6463; 2233-7326

This study investigates the impact of tweets on box office revenue. Specifically, the study focuses on the times when tweets were written by examining the impact of pre- and post-consumption tweets on box office revenue; an examination that is based on Expectation Confirmation Theory. The study also investigates the impact of intention tweets versus subjective tweets and the impact of negative tweets on box office revenue. Targeting 120 movies released in the US between February and August 2012, this study collected tweet information on a daily basis from two weeks before the opening until the closing and box office revenue information. The results indicate that the disconfirmation that occurs in relation to the total number of pre-consumption tweets for a movie has a negative impact on box office revenue. This premise suggests that the formation of higher expectations of a movie does not always result in positive results in situations where tweets on perceived movie quality after watching spread rapidly. This study also reveals that intention tweets have stronger effects on box office revenue than subjective tweets.