치과위생사가 경험하는 무례가 조직성과에 미치는 영향에 대한 감정소진의 매개효과

• Published in: 대한구강보건학회지 Vol. 43; no. 3; pp. 163 - 169
• Main Authors: 조문미, Mun Mi Cho, 김진범, Jin Bom Kim, 권현숙, Hyeon Sook Kwun, 강창완, Chang Wan Kang, 이민경, Min Kyung Lee, 윤정원, Jung Won Yun, 정호진, Ho Jin Jeong, 이정화, Jung Hwa Lee
• Format: Journal Article
• Language: Korean
• Published: 대한예방치과·구강보건학회 30.09.2019
• Subjects: Dental hygienist; Emotional exhaustion; Organizational performance; Rudeness; 치의학
• ISSN: 1225-388X; 2093-7784

Objectives: Workplace incivility is experienced by dental hygienists, who perform a variety of tasks and roles in dentistry. Therefore, to enhance the performance of dental and medical institutions, it is necessary to identify dental hygienists experiencing incivility that affects the organizational performance. Methods: Over a two-month period from May 1 to June 30, 2015, dental hygienists from 30 dental and medical institutions in Busan, the North and South Gyeongsang Provinces, Daegu, Seoul, and the Gyeonggi Province were convenience sampled. Data, from a total of 344 participants, were analyzed using the SPSS and AMOS statistical analysis software. Results: Emotional exhaustion had a partial mediating effect on the relationship between patient incivility and job performance, a full mediating effect in relation to job satisfaction, and a partial mediating effect on the association with turnover intention. Meanwhile, emotional exhaustion had a full mediating effect on the relationships between superior incivility and job performance, as well as turnover intention, while a partial mediating effect in relation to job satisfaction. Conclusions: An in-depth review of interventions that can enable a mutually respectful working environment, and promote a healthy culture among dental hygienists in dental and medical institutions is needed.