응급실 환자-간호사 간 간호사의 의사소통 수행에 대한 중요도와 만족도 비교

• Published in: 의료커뮤니케이션 Vol. 14; no. 1; pp. 1 - 10
• Main Authors: 조윤희, Yoon Hee Jo, 라진숙, Jin Suk Ra
• Format: Journal Article
• Language: Korean
• Published: 대한의료커뮤니케이션학회 30.06.2019
• Subjects: Communication; Emergency service; Nurses; Patients; 간호사; 응급실 간호서비스; 의사소통; 의학일반; 환자
• ISSN: 1975-888X; 2713-6825

Background: The purpose of this study was to identify and compare perception of importance and satisfaction regarding communication needs among patients and nurses in emergency centers. Methods: This study used a cross sectional design and included 64 of patients and 37 of nurses in emergency centers of university hospitals located in Daejeon. Data were collected with a self-administered questionnaire between April 2017 and June in 2017. Data analysis was conducted using descriptive statistics. Results: Regarding importance of communication needs, both groups of the patients and the nurses significantly recognized the importance of providing information such as performed tests and treatments and visiting time of charged physicians. Meanwhile, emotional supports and concern about social or cultural needs was recognized as less important communication needs among the patients and nurses. Regarding satisfaction of communication needs, patients were less satisfied with the needs they regarded as the most important and nurses showed moderate levels of satisfaction. This indicates that patients and nurses differ in the standards and expectations for communication performance. Conclusion: It is important that emergency room nurses should recognize the current situation in which the patients’ desired communication needs are not being met and they should start to focus improvement effort and new directions of emergency room care systems to meet the communication needs.