치과위생사의 조직 커뮤니케이션 만족이 직무만족, 조직몰입, 이직의도에 미치는 영향: 대인관계 스트레스 매개효과를 중심으로

• Published in: Han'guk Ch'iwisaeng Hakhoe chi Vol. 15; no. 5; pp. 797 - 804
• Main Authors: 박영남, Youngnam Park, 최용금, Yongkeum Choi, 류다영, Dayoung Ryu
• Format: Journal Article
• Language: Korean
• Published: 한국치위생학회 31.10.2015
• Subjects: interpersonal stress; job satisfaction; organizational commitment; organizational communication satisfaction; turnover intention; 대인관계 스트레스; 이직의도; 조직 몰입; 조직커뮤니케이션 만족; 직무만족
• ISSN: 2287-1705; 2288-2294

Objectives: The purpose of the study was to investigate the influence of organizational communication satisfaction on the job satisfaction, organizational commitment, and turnover intention in the dental hygienists. Methods: A self-reported questionnaire was completed by 227 dental hygienists in Chungnam. The questionnaire consisted of 4 questions of general characteristics of the subjects, 8 questions of interpersonal stress, 12 questions of organizational communication satisfaction, 5 questions of job satisfaction, 5 questions of organizational commitment, and 5 questions of turnover intention. The four variables were measured by Likert 7 point scale. Data were analyzed using SPSS version 18.0 for frequency analysis, t test, one way ANOVA, Pearson’s correlation coefficient, and stepwise regression analysis. Sobel test was used to verify the mediating effects. Results: The interpersonal stress was proportional to turnover intention and inversely proportional to the organizational communication satisfaction, job satisfaction, and organizational commitment(p<0.01). The organizational communication satisfaction was proportional to the job satisfaction and organizational commitment, and inversely proportional to turnover intention(p<0.01). The interpersonal stress had a meditating effect between organizational communication satisfaction, and job satisfaction. It also gave the mediating effect between organizational communication satisfaction and organizational commitment. Conclusions: The effective organization management system can enhance the job satisfaction, organizational commitment, and turnover intention reduction in the dental hygienists.