THE CONCEPT OF "INTEGRATED" SERVICES RECONSIDERED

Services "integration" is presented as a multidimensional concept and analyzed as an organizational innovation relative to: (a) four hierarchical levels of service delivery systems; (b) causal relations among the dimension of integration; and (c) claimed benefits of integrated services. Th...

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Bibliographic Details
Published inSocial science quarterly Vol. 64; no. 4; pp. 747 - 763
Main Authors MARTIN, Patricia Yancey, CHACKERIAN, Richard, IMERSHEIN, Allen W., FRUMKIN, Michael L.
Format Journal Article
LanguageEnglish
Published Austin, Tex University of Texas Press 01.12.1983
University of Texas Press, in cooperation with the Southwestern Social Science Association
Subjects
Government services
Human resources
Human Services
Integrate/Integrated/Integrates/ Integration/ Integrative
Integrated systems
Integration
Local government
Mental health
Of General Interest
Political integration
Public administration
Public welfare
Service quality assurance
Social integration
Social services
Support personnel
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Summary:Services "integration" is presented as a multidimensional concept and analyzed as an organizational innovation relative to: (a) four hierarchical levels of service delivery systems; (b) causal relations among the dimension of integration; and (c) claimed benefits of integrated services. The focus of analysis is human services, but extensions are made to other service sectors (i.e., local government). The authors conclude that a dimensional (rather than global) approach facilitates research, practice, and theorizing relative to services Integration.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
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ISSN:0038-4941
1540-6237