Run An Emergency Helpline

Telephone helplines are an effective way of dealing with health related incidents in which large numbers of people need personal counselling or information for reassurance or case finding. Helplines often have to be set up at short notice, which is labour intensive and makes recruitment of appropria...

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Bibliographic Details
Published inBMJ (Online) Vol. 309; no. 6946; pp. 44 - 45
Main Authors Stark, Cameron, Christie, Peter, Marr, A. Christina
Format Journal Article
LanguageEnglish
Published England British Medical Association 02.07.1994
BMJ Group
Subjects
Counseling
Data lines
Decision Making
Emergencies
Emergency Medical Services - organization & administration
Health care industry
Hotlines
How To Do It
Humans
News media
Personnel Staffing and Scheduling
Planning Techniques
Public health
Telephone
Telephone lines
Telephones
Time Factors
United Kingdom
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Summary:Telephone helplines are an effective way of dealing with health related incidents in which large numbers of people need personal counselling or information for reassurance or case finding. Helplines often have to be set up at short notice, which is labour intensive and makes recruitment of appropriate staff difficult. They should ideally be part of local emergency planning resources. Doctors need to be included in the team organising the helpline to ensure that staff are properly briefed, to determine what data need to be collected, and to deal with specialised queries.
Bibliography:ObjectType-Article-2
SourceType-Scholarly Journals-1
ObjectType-Feature-3
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ObjectType-Review-1
ISSN:0959-8138
1756-1833
1468-5833