An Interactive Model for the Synthesis of Service Functions Through Use Processes

Service use processes have assumed a significant role in recent service development. In response to a need for the development of a service Computer Aided Design (CAD) with use-oriented design method, this paper examines the relationship among use processes, functions, and service provision based on...

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Bibliographic Details
Published inServiceology for Smart Service System pp. 329 - 339
Main Authors Hara, Tatsunori, Arai, Tamio, Gupta, Aman
Format Book Chapter
LanguageEnglish
Published Tokyo Springer Japan
Subjects
Function design
Service modeling
Service-dominant logic
Use
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Summary:Service use processes have assumed a significant role in recent service development. In response to a need for the development of a service Computer Aided Design (CAD) with use-oriented design method, this paper examines the relationship among use processes, functions, and service provision based on Yoshikawa’s study on function in engineering and service-dominant logic in marketing. We extend a service model between a provider and a receiver to represent dynamic synthesis of functions through use processes. Design operations executed on the model can include contributions by both the provider and receiver in terms of effectiveness, adaptation, and creation. Finally, we apply the model to two case studies from different industries and verify its effectiveness.
ISBN:4431560726
9784431560722
DOI:10.1007/978-4-431-56074-6_36