What Quality Means for Internet Users: A Guide to Selecting your ISP

Traditional QoS related studies handle technical KPI (key performance indicators) which are supposed to measure the quality of telecommunication services. However, while trying to select an ISP, most users are not able to select the most suitable one for their needs. This paper presents the applicat...

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Bibliographic Details
Published inInternational conference on Networking and Services (ICNS'06) p. 81
Main Authors Liberal, F., Ferro, A., Fajardo, J.O.
Format Conference Proceeding
LanguageEnglish
Published IEEE 2006
Subjects
Advertising
Bandwidth
Delay
Feeds
Jitter
Protocols
Quality of service
Telecommunication services
Throughput
Web and internet services
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Summary:Traditional QoS related studies handle technical KPI (key performance indicators) which are supposed to measure the quality of telecommunication services. However, while trying to select an ISP, most users are not able to select the most suitable one for their needs. This paper presents the application of a perceived QoS based model as a tool for helping users in this kind of decisions. Our model represents the impact of each one of the objective performance indicators on the perception of quality for a particular user profile. Once the model is built common users will be able to identify the best combination of performance indicators for their pattern of use of the different Internet services. We have used velocimetro.org, a Website that provides measurement services for common users, in order to feed the model with real world values and compare 4 different Spanish ISPs
ISBN:0769526225
9780769526225
DOI:10.1109/ICNS.2006.119