Designing new software-included service system: methodology and operational tools

With the rapid development of IT, the software is infiltrating service industry gradually, innovating the way of service production and delivery. However, such software-included services have no ideal method for their analysis and design, resulting in a big gap between the demand and the actual desi...

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Bibliographic Details
Published in2009 6th International Conference on Service Systems and Service Management pp. 727 - 730
Main Authors Zhang Li, Chen Zhong, Ni Yulin, Si Huayou
Format Conference Proceeding
LanguageEnglish
Published IEEE 01.06.2009
Subjects
Computer industry
Design methodology
Educational institutions
Humans
Information technology
Personal digital assistants
Production systems
service blueprint
service design
Software design
Software performance
Software tools
software-included service
SSME
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Summary:With the rapid development of IT, the software is infiltrating service industry gradually, innovating the way of service production and delivery. However, such software-included services have no ideal method for their analysis and design, resulting in a big gap between the demand and the actual design. Thus, this paper firstly analysis the software-included services, and propose a novel software-included service design methodology, that is, joint design for software and services. Besides, this paper provides some operational tools by extending or modifying some existed tools and indicate our future works.
ISBN:9781424436613
1424436613
ISSN:2161-1890
DOI:10.1109/ICSSSM.2009.5174976