Designing new software-included service system: methodology and operational tools
With the rapid development of IT, the software is infiltrating service industry gradually, innovating the way of service production and delivery. However, such software-included services have no ideal method for their analysis and design, resulting in a big gap between the demand and the actual desi...
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Published in | 2009 6th International Conference on Service Systems and Service Management pp. 727 - 730 |
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Main Authors | , , , |
Format | Conference Proceeding |
Language | English |
Published |
IEEE
01.06.2009
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Subjects | |
Online Access | Get full text |
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Summary: | With the rapid development of IT, the software is infiltrating service industry gradually, innovating the way of service production and delivery. However, such software-included services have no ideal method for their analysis and design, resulting in a big gap between the demand and the actual design. Thus, this paper firstly analysis the software-included services, and propose a novel software-included service design methodology, that is, joint design for software and services. Besides, this paper provides some operational tools by extending or modifying some existed tools and indicate our future works. |
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ISBN: | 9781424436613 1424436613 |
ISSN: | 2161-1890 |
DOI: | 10.1109/ICSSSM.2009.5174976 |