An Agent-Based Approach to Evaluation of Workflow Support Systems

Workflow Support System(WSS) is an information system intended to manage the cooperative work following a workflow description aiming at improvement of organizational function. To archive the goal, WSS tries to manage people's work, it also have to be considered that the working people have var...

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Bibliographic Details
Published in2010 Eighth International Conference on Creating, Connecting and Collaborating through Computing pp. 51 - 55
Main Authors Saito, Hiroki, Abe, Tetsuya, Ikeda, Kokolo, Ohira, Kenji, Mori, Mikihiko, Uehara, Tetsutaro, Kita, Hajime
Format Conference Proceeding
LanguageEnglish
Published IEEE 01.01.2010
Subjects
Agent-based Simulation
Analytical models
Collaborative work
Costs
Discrete event simulation
Humans
Informatics
International collaboration
Joining processes
Logic
Management information systems
Workflow
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Summary:Workflow Support System(WSS) is an information system intended to manage the cooperative work following a workflow description aiming at improvement of organizational function. To archive the goal, WSS tries to manage people's work, it also have to be considered that the working people have various condition such as work time and skill level. This research proposes to use simulation of WSS to evaluate it. An agent-based approach is adopted to consider the effect of various people's work condition to the performance of WSS. A simulation tool is developed, and simulation of an example model is shown.
ISBN:0769540295
9780769540290
9781424467792
1424467799
ISSN:1556-0082
1556-0090
DOI:10.1109/C5.2010.17