An approach for prioritizing key factors affecting air travel experience based on grey theory and DEMATEL

The passenger's comfortable air travel experience is receiving more and more attention recently. An analysis of factors affecting the passengers' comfortable air travel experience was conducted based on literature review. This paper explored how these factors to influence passenger's...

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Bibliographic Details
Published in2017 23rd International Conference on Automation and Computing (ICAC) pp. 1 - 6
Main Authors Jianjie Chu, Wenhua Li, Haicheng Yang, Suihuai Yu
Format Conference Proceeding
LanguageEnglish
Published Chinese Automation and Computing Society in the UK - CACSUK 01.09.2017
Subjects
Aerospace electronics
air travel
Aircraft
aircraft cabin
comfortable experience
Customer satisfaction
Decision making
DEMATEL
grey theory
Interviews
Pragmatics
Space exploration
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DOI10.23919/IConAC.2017.8082081

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Summary:The passenger's comfortable air travel experience is receiving more and more attention recently. An analysis of factors affecting the passengers' comfortable air travel experience was conducted based on literature review. This paper explored how these factors to influence passenger's experience, and then brought forward an imperative issue on how to identify the key factors affecting the passengers' comfortable air travel experience. To address this concern involving the vagueness of human judgments, an effective method that combines grey theory and decision-making trial and evaluation laboratory (DEMATEL) was used. A cause-effect relationship diagram and a strategy map showed the causal relationships among factors. Finally, the key factors were figured out. Insights into results from managerial perspective are presented. The future research directions are also introduced in the final section.
DOI:10.23919/IConAC.2017.8082081