The Logarithmic Nature of QoE and the Role of the Weber-Fechner Law in QoE Assessment

• Published in: 2010 IEEE International Conference on Communications pp. 1 - 5
• Main Authors: Reichl, Peter, Egger, Sebastian, Schatz, Raimund, D'Alconzo, Alessandro
• Format: Conference Proceeding
• Language: English
• Published: IEEE 01.05.2010
• Subjects: Communication industry; Communication systems; Communications Society; Delay effects; Delay systems; Humans; Joining processes; Psychology; Quality of service; Reliability theory
• ISBN: 1424464021; 9781424464029
• ISSN: 1550-3607; 1938-1883
• DOI: 10.1109/ICC.2010.5501894

The Weber-Fechner Law (WFL) is an important principle in psychophysics which describes the relationship be- tween the magnitude of a physical stimulus and its perceived intensity. With the sensory system of the human body, in many cases this dependency turns out to be of logarithmic nature. Re- cent quantitative QoE research shows that in several different scenarios a similar logarithmic relationship can be observed be- tween the size of a certain QoS parameter of the communication system and the resulting QoE on the user side as observed during appropriate user trials. In this paper, we discuss this surprising link in more detail. After a brief survey on the background of the WFL, we review its basic implications with respect to related work on QoE assessment for VoIP, most notably the recently published IQX hypothesis, before we present results of our own trials on QoE assessment for mobile broadband scenarios which confirm this dependency also for data services. Finally, we point out some conclusions and directions for further research.