Divergence Between Conceptual Business Process Management and its Practical Business Improvement Implementation: A Comparative Study

Business improvement frameworks are of high importance in today's continuously changing market as organizations strive to stay competitive. There are many different frameworks, with this work focusing on Business Process Management (BPM). The implementations of BPM in Swedish industry will be a...

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Bibliographic Details
Published in2020 IEEE 22nd Conference on Business Informatics (CBI) Vol. 2; pp. 65 - 70
Main Authors Kavosi, Soren, Hacks, Simon, Lagertrom, Robert
Format Conference Proceeding
LanguageEnglish
Published IEEE 01.06.2020
Subjects
BPM
Business Improvement
Business process management
Companies
Comparing Conceptualization and Practice
Focus Group Interview
Industries
Interviews
Process control
Sweden
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Summary:Business improvement frameworks are of high importance in today's continuously changing market as organizations strive to stay competitive. There are many different frameworks, with this work focusing on Business Process Management (BPM). The implementations of BPM in Swedish industry will be analyzed in relation to its conceptualization to see how it differs and why.We took a look at implementation case studies and conducted a focus group interview with experts situated in Sweden. The results of this study show that there are some common factors regarding BPM applied for business improvement found in the industry cases that are also highlighted by the experts and conceptualization. For instance, importance of process ownership, visualization and flow, right behavior and culture, abstraction levels and domains.
ISSN:2378-1971
DOI:10.1109/CBI49978.2020.10059