Overcoming Challenges in Agile User Experience Work: Cross-Case Analysis of Two Large Software Organizations

User experience (UX) has become an increasingly important factor in the success or failure of software systems. However, established agile practices for ensuring desired UX of the software under development are largely missing. Consequently, companies are facing problems in conducting UX work in agi...

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Bibliographic Details
Published in2015 41st Euromicro Conference on Software Engineering and Advanced Applications pp. 454 - 458
Main Author Kuusinen, Kati
Format Conference Proceeding
LanguageEnglish
Published IEEE 01.08.2015
Subjects
Agile software development
Collaboration
Companies
Planning
process improvement
Software
user experience work
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Summary:User experience (UX) has become an increasingly important factor in the success or failure of software systems. However, established agile practices for ensuring desired UX of the software under development are largely missing. Consequently, companies are facing problems in conducting UX work in agile development. This paper contributes towards understanding those problems and developing means to overcome them. We present results from a cross-case analysis of survey data from two large international software companies in this paper. Altogether, we surveyed 128 practitioners regarding challenges in agile UX work, the actual and desired contribution of UX specialists, and means to improve the current situation. For tighter integration between the disciplines, we suggest including the UX specialist in the development team itself.
ISSN:1089-6503
2376-9505
DOI:10.1109/SEAA.2015.38