Identifying Factors to Improve the Coach Design and Service of the New-type EMU Sleeper Train: Findings from Passenger Satisfaction Survey

In order to identify innovations, practices and ideas aimed to improve the coach design and service for new EMU sleeper trains, this study propose the coach characteristics of the new-type EMU sleeper train based on passenger satisfaction survey. Two passenger satisfaction questionnaires were develo...

Full description

Saved in:
Bibliographic Details
Published in2021 5th International Conference on Vision, Image and Signal Processing (ICVISP) pp. 66 - 76
Main Authors Xiang, Ze-Rui, Zhi, Jin-Yi, Huang, Jun-Hui, Li, Ran, Wu, Yong-Meng
Format Conference Proceeding
LanguageEnglish
Published IEEE 01.12.2021
Subjects
coach design
EMU sleeper train
passenger satisfaction
railway services
Sockets
Space vehicles
Technological innovation
Temperature distribution
Transportation
Vibrations
Online AccessGet full text

Cover

More Information
Summary:In order to identify innovations, practices and ideas aimed to improve the coach design and service for new EMU sleeper trains, this study propose the coach characteristics of the new-type EMU sleeper train based on passenger satisfaction survey. Two passenger satisfaction questionnaires were developed, and the passengers' impressions and comments (n=686/198) were collected during travel, the results were analyzed and suggestions were made for future coach design and service. The results indicated that the coach of the new-type EMU sleeper train would satisfy the needs of most passengers who travel in medium and long distances, providing increased capacity, reducing travel time, and improving passenger comfort. The findings could provide useful coach design and service guidelines for new EMU sleeper trains in the future.
DOI:10.1109/ICVISP54630.2021.00021