A network QOS evaluation method based on customer satisfaction indices

Satisfaction of customers has become essential in the telecom service commitment, the user-perceived quality-of-service (QoS) has been proposed. According to our knowledge, the existing network assessment models have not been associated with the user behavior. Network capacity, packet loss rate and...

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Bibliographic Details
Published in2009 International Conference on Machine Learning and Cybernetics Vol. 3; pp. 1328 - 1332
Main Authors Zhen-Jun Li, Yun-Ting Lu
Format Conference Proceeding
LanguageEnglish
Published IEEE 01.07.2009
Subjects
Communication industry
Customer satisfaction
Customer satisfaction indices (CSI)
Cybernetics
Information technology
Internet telephony
Machine learning
Monopoly
Propagation losses
Quality of service
Quality-of-service (QoS)
Telecommunication services
User behavior
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Summary:Satisfaction of customers has become essential in the telecom service commitment, the user-perceived quality-of-service (QoS) has been proposed. According to our knowledge, the existing network assessment models have not been associated with the user behavior. Network capacity, packet loss rate and transmission delay are believed to be the key factors in the assessment of network QoS. To fill the gap in the current research and practice, this paper proposes a new network evaluation method based on a set of so-called customer satisfaction indices (CSI). Not only the technical factors but also the user behavior is incorporated in the new evaluation model, which is more comprehensive and reasonable to evaluate the net work QoS for Telecom operators.
ISBN:9781424437023
1424437024
ISSN:2160-133X
DOI:10.1109/ICMLC.2009.5212286