User Experience Analysis of Social AID Assistance Data Recipient Application using User Experience Analysis Questionnaire (UEQ) and Usability Testing Method

• Published in: 2023 International Conference on Information Management and Technology (ICIMTech) pp. 597 - 602
• Main Authors: J, Haris Pratama Putra, Sulfikar, Sunardi
• Format: Conference Proceeding
• Language: English
• Published: IEEE 24.08.2023
• Subjects: Big Data applications; Error analysis; Focusing; Government; Insurance; ISO Standards; recipient data application; social aid; usability testing; User experience; User Experience Questionnaire (UEQ); web application
• ISSN: 2837-2778
• DOI: 10.1109/ICIMTech59029.2023.10277960

Covid-19's impact on the global economy has caused widespread poverty, leading governments to provide social aid assistance to those affected. However, many government applications for social aid assistance recipient data must adhere more to User Experience (UX) principles. This research uses the User Experience Questionnaire (UEQ) and Usability Testing methods to evaluate social aid assistance recipient data application. Results show efficiency at 59.8%, error rate at 57.1%, and satisfaction rate at 55.4%. Improvements are necessary, particularly in the application's appearance and email verification notification after account registration. This research provides insight for governments on the importance of UX principles in creating social assistance recipient data applications and contributes to scientific knowledge in evaluating government application usability. Results can be used to improve the application's features and increase user comfort and effectiveness in obtaining social assistance.