Identifying Factors Affecting the Continuance Usage Intention of Digital Payment Services among Millennials in Jakarta

Financial Technology (FinTech) has been growing for the past years. Digital Payment is one of FinTech services. In Indonesia, there are many digital payment services that are available and used daily by the people, especially millennials. This study examines the factors of user's trust that aff...

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Bibliographic Details
Published in2021 25th International Conference on Information Technology (IT) pp. 1 - 4
Main Authors Poerjoto, J. I., Gui, A., Deniswara, K.
Format Conference Proceeding
LanguageEnglish
Published IEEE 16.02.2021
Subjects
continuance intention
Data models
digital payment
information system quality
Information systems
Information technology
Internet
Mathematical model
perceived trust
Psychology
service quality
Sociology
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Summary:Financial Technology (FinTech) has been growing for the past years. Digital Payment is one of FinTech services. In Indonesia, there are many digital payment services that are available and used daily by the people, especially millennials. This study examines the factors of user's trust that affect digital payment continuance intention by millennials in Jakarta. A Partial Least Square-Structural Equation Modelling was used to analyze the data collected from distributing a questionnaire via google form to 172 respondents. Results from this study show that perceived trust affects digital payment continuance intention significantly. System quality has the highest impact to perceived trust, followed by service quality and information quality. All three indicators affect positively and significantly to perceived trust, thus affecting digital payment continuance intention.
DOI:10.1109/IT51528.2021.9390125