A Cross-Cultural Adaptation of Chatbot Usability Questionnaire (CUQ): Indonesian Version

Chatbots are a highly developed technology, especially in the current COVID-19 pandemic to apply contactless activities. Unfortunately, most of companies that have been implemented chatbot has failed gained benefit from the chatbot. This shows companies need to evaluate usability of the chatbot. One...

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Bibliographic Details
Published in2021 4th International Conference on Information and Communications Technology (ICOIACT) pp. 248 - 251
Main Authors Noviyanti, Corry Elsa, Santoso, Harry Budi, Hadi Putra, Panca O.
Format Conference Proceeding
LanguageEnglish
Published IEEE 30.08.2021
Subjects
chatbot
chatbot usability questionnaire (CUQ)
usability testing
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Summary:Chatbots are a highly developed technology, especially in the current COVID-19 pandemic to apply contactless activities. Unfortunately, most of companies that have been implemented chatbot has failed gained benefit from the chatbot. This shows companies need to evaluate usability of the chatbot. One of specific questionnaire to evaluate usability of chatbot is Chatbot Usability Questionnaire (CUQ). Currently CUQ is only available in English and there is no research that provides CUQ in the Indonesian version. This research focuses on translating CUQ and producing a reliable Indonesian version of CUQ. CUQ needs to be adapted naturally into Indonesian so it can be understood by all types of users. Cross-cultural adaptation approach is used to translate CUQ to Indonesia. The reliability test was run with 100 respondents and resulted in Cronbach's alpha value of 0.749. This value indicated that CUQ is reliable and can be used in chatbot research and evaluation.
DOI:10.1109/ICOIACT53268.2021.9563926