Artificial Intelligence (Ai) In The Food And Beverage Industry: Improves The Customer Experience

This study examine how Artificial Intelligence (AI) tools can help restaurants improve service quality and create a better customer experience. Robots, chatbots, facial recognition, voice-activated technology, sentiment analysis, and perceived usefulness have all been investigated. Questionnaires we...

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Bibliographic Details
Published in2021 2nd International Conference on Artificial Intelligence and Data Sciences (AiDAS) pp. 1 - 6
Main Authors Cheong, Yun Seng, Seah, Choon Sen, Loh, Yin Xia, Loh, Li Har
Format Conference Proceeding
LanguageEnglish
Published IEEE 08.09.2021
Subjects
Artificial intelligence
Beverage industry
Chatbot
Chatbots
Correlation
Customer Experience
Face recognition
Facial Recognition
Food and Beverage Industry
Robots
Sentiment analysis
Service Quality
Voice-Activated Technology
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DOI10.1109/AiDAS53897.2021.9574261

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Summary:This study examine how Artificial Intelligence (AI) tools can help restaurants improve service quality and create a better customer experience. Robots, chatbots, facial recognition, voice-activated technology, sentiment analysis, and perceived usefulness have all been investigated. Questionnaires were used as the survey tool in this investigation. A total of 250 questionnaire sets were collected successfully. The findings demonstrate that all AI technologies have a favourable link with service quality, with Voice-Activated Technology having the strongest correlation.
DOI:10.1109/AiDAS53897.2021.9574261