Chat with Bots Intelligently: A Critical Review & Analysis

Conversation Agents also known as Chatbots are considered the next big thing in the modern technological era. Chatbots aim to emulate humans, by mimicking human conversation in the most realistic way possible. There are several methods to generate such intelligent agents. Thus to evaluate the effect...

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Bibliographic Details
Published in2019 International Conference on Advances in Computing, Communication and Control (ICAC3) pp. 1 - 6
Main Authors Dsouza, Rebecca, Sahu, Shubham, Patil, Ragini, Kalbande, Dhananjay R
Format Conference Proceeding
LanguageEnglish
Published IEEE 01.12.2019
Subjects
agent
Artificial intelligence
Chatbot
Data models
generation
Industries
intelligent
language
Measurement
natural
processing
review
survey
Task analysis
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DOI10.1109/ICAC347590.2019.9036844

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Summary:Conversation Agents also known as Chatbots are considered the next big thing in the modern technological era. Chatbots aim to emulate humans, by mimicking human conversation in the most realistic way possible. There are several methods to generate such intelligent agents. Thus to evaluate the effectiveness of the various approaches, a systematic review of the approaches is required. This paper traces the evolution of chatbots and also elaborates on the impact chatbots have in different industries. Additionally, it also presents a survey of the different modern chatbot methodologies that different researchers have proposed. When analyzing the different approached, this paper has taken into consideration the dataset, input-output, design, development, performance metric, and limitations into consideration. In the end, we've elaborated on the key insights that were obtained pertaining to the crucial factors that influence chatbot design, generation, and development.
DOI:10.1109/ICAC347590.2019.9036844