Undergraduate Thesis System Information Service Evaluation Using UTAUT - 5 Factors Based Chatbot

Covid-19 pandemic impacts to any aspect of human life, including work activity. For any job which require interview, it will be a very difficult task because any individual must be stay at home and make a physical distancing. An online form can be used to solve the problem, but it seems less interac...

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Bibliographic Details
Published in2021 International Seminar on Application for Technology of Information and Communication (iSemantic) pp. 59 - 63
Main Authors Sukmana, Septian Enggar, Wakhidah, Rokhimatul, Nashiroh, Putri Khoirin, Rahmanti, Farah Zakiyah
Format Conference Proceeding
LanguageEnglish
Published IEEE 18.09.2021
Subjects
chatbot for survey
Chatbots
COVID-19
Information services
Pandemics
Seminars
Sustainable development
system service evaluation
Task analysis
UTAUT
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Summary:Covid-19 pandemic impacts to any aspect of human life, including work activity. For any job which require interview, it will be a very difficult task because any individual must be stay at home and make a physical distancing. An online form can be used to solve the problem, but it seems less interactive and can make interviewees are bored. Chatbot technology can be exploited to make an interactive survey activity during this COVID-19 pandemic situation. Our chatbot is developed to help an acceptance analysis of user perspective to bachelor thesis information system service that is implemented in our department. The questionnaire items is available in our chatbot, also its analysis process is performed in this chatbot system. UTAUT model is implemented for the data analysis, it shows that this system is already accepted by user for positive value in H1, H3, and H4. No difficulties for user while using the system, it is proved by negative value in H2 and H5. The acceptance value is 0.656, it means that the sustainability of bachelor thesis information system service has been confirmed by user.
DOI:10.1109/iSemantic52711.2021.9573241